Hassle-free exchanges within 30 days
Unworn shoes with original tags & packaging can be exchanged for size, width, or style (subject to availability).
Unworn, undamaged shoes
With original tags & packaging
Size, width, or style changes
Within 30 days of purchase
Worn or used shoes
Altered/damaged items
Customized orders
Final sale items
Late returns (>30 days)
Worn/Used Shoes
Signs of wear on soles or uppers
Tried outdoors or missing box
Altered Items
Stains, odors, water damage
Aftermarket modifications
Special Cases
Customized/monogrammed
Final sale items
Hygiene Concerns
Missing hygiene liners
Worn socks/accessories
Request
Contact us within 30 days with order #
Ship Back
Use original packaging
Get New Pair
Processed in 3-5 business days
Exception for Defective/Incorrect Items
If we made a mistake, we'll cover return shipping and expedite your exchange—no questions asked.
📌 Important Notes:
Exchanges only (no refunds unless required by law)
Stock-dependent alternatives may be offered
See full exclusions for non-returnable items